Planet Bong

T&C

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GENERAL

By accessing these websites and/or placing an order, you are bound by these terms and conditions and by using these websites you indicate that you agree to these terms and conditions, whether or not you register to our site or order from us.

Planet Bong Ltd may change or withdraw any part of www.planetbong.co.uk at any time without notification, including these terms and conditions. We recommend reviewing this information regularly to keep up to date.

You must be at least 18 years of age to view, use or place orders on www.planetbong.co.uk.

ORDERING & PURCHASING

You must be at least 18 years old to place an order with www.planetbong.co.uk. To purchase from Planet Bong Ltd you must agree to these terms.

When placing an order with www.planetbong.co.uk, you will be given the chance before checkout to make any changes to your order. If you wish to alter anything once the order has been placed, contact us by emailing orders@planetbong.co.uk or by calling 01926 425050 during our opening hours (10am – 4pm Monday to Saturday). You will need to follow our returns procedure, if a phone call or email of your alteration has not been received before your order has been dispatched.

Once your order has been placed and completed online we will send you an email confirming your order. This email is just auto-confirmation that your order has been received and will be processed, it does not always mean that we are able to meet the order requirement.

We will dispatch your item once we have received your payment via your selected payment method (currently we accept payments via credit and debit cards or in cash). Our acceptance of an order takes place once we have received and confirmed payment for that order and it has been dispatched. You will be sent a order and dispatch confirmation by email with tracking information, if applicable.

Once we have dispatched the order, the purchase contract is made. This applies even if the payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order before it has been dispatched.

By purchasing from www.planetbong.co.uk you agree that all details you provide for the purpose of ordering/ purchasing goods or services are correct, that the bank account you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

Planet Bong Ltd has the indisputable right to refuse to accept an order due to these possible circumstances:
-when the product is not available.
-where we cannot obtain authorization for your payment or your payment has not been received.
-if there has been an error with the product(s) ordered including pricing, stock level and description.
-if you do not meet any eligibility criteria set out in our terms and conditions.
-If there are any issues that arise from the bank account you are using for payment.

Every order we receive will be treated individually, even if customers place multiple orders on the same day.

All products and services are subject to availability. We endeavor to keep accurate stock levels, however sometimes there may be a shortage with our suppliers. In the unlikely event of an ordered item being out of stock, it will be deleted from your order and you will be notified by phone or email. If the item purchased is still required and unavailable for some reason, if possible a similar replacement can be found. Contact us for further information.

To guarantee all your purchases from Planet Bong Ltd are in the best possible condition we do not like to hold stock for a long time, so we may need to order your item in. In these instances you will be contacted by email or phone and given an updated delivery estimate with the option to amend your order.

PRICING & PAYMENT

Planet Bong Ltd does not share any of the information you provide with third parties.

Payments are taken in Great British pound only.

Orders will be shipped or can be collected once they have been paid in full. Until then, items within orders remain Planet Bong Ltd’s property. All payments should be made as soon as possible after placing your order to ensure we can get your items to you without delay. If we have not heard from you and no payment has been received within 14 days, your order will be cancelled.

All payments must have the order number attached. Failure to do so will without doubt cause delays to your order.

All prices seen on the website are assessed regularly and are non-negotiable. If there is any fault with the price of an item in your order, you will be contacted by email as soon as possible and the item will be removed from your order and refunded if we have received your payment.

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we will include it in the total price.

The payment options we currently offer you to choose from are:

BANK TRANSFER

Payments should be made to:

Planet Bong Ltd
Lloyds Bank
Sort Code 30-94-93
Account Number


Please ensure when making payment that you use the order number as a reference otherwise we will be unable to link your payment to your order. Planet Bong is not responsible for any delays or problems that may occur as a result of customers failing to provide the correct order number as the reference for the bank transfer payment for the corresponding order.

CASH

If you wish to post your payment in cash, please enclose your order number (clearly written or typed on plain paper) and the order total amount in UK GBP Sterling ONLY within a secure envelope and ship via a recorded or tracked service. Planet Bong Ltd is not responsible for any cash payments that are lost in the post, never received, or for any delays caused by failure to enclose the full order total amount or your corresponding order number.

Cash payments must be sent to: Planet Bong, 118 Parade, Leamington Spa, Warwickshire, CV32 4AQ.

SHIPPING

All of our packaging is discreet, with no description of the items ordered visible. The only information on the packaging will be your name and shipping address and our discreet return address.

Order will only be processed and dispatched on postal working days (Mondays to Fridays, excluding bank holidays). Orders placed on weekends or bank holidays will be processed the next postal working day, following confirmation of payment and dependent on stock availability. All orders must be paid in full and we must have confirmation of their payment before they can be dispatched.

We aim to dispatch items within 48 hours of receiving your order, again subject to stock availability. However please note it can sometimes take a bit longer and this can be out of our control. If the dispatch time is likely to greatly exceed that given, you will be contacted by email or phone as soon as possible with an updated delivery estimate, when possible. Generally, we post orders within 24 hours of payment.

Shipping services and pricing are calculated at checkout by the overall weight of items within your order including packaging. You will be given a choice of different postage options before checkout to select from.

If you accidentally select the wrong shipping option you must contact us to amend your choice before your order is dispatched. If your item has already been dispatched we are unable to change the delivery service. Please note when changing postage options after your order is placed, if the required service is more expensive you will need to pay the difference. If it is cheaper we will refund the difference. Postage pricing is updated regularly to reflect current rates and subject to change without notice.

Planet Bong Ltd cannot be held responsible for orders that failed to be delivered by our shipping provider, for example, if you provide an incorrect address or name. Please be aware that you will be required to sign for your item if you select a recorded or tracked delivery service and will need to collect it from your local post office or collection point if you are not in to sign for it.

CANCELLATION AND RETURNS POLICY

You can cancel any order you have made and receive a full refund of the amount you’ve paid if we have received your payment, as long as we have accepted your cancellation request before the order has been dispatched. If your order has already been dispatched, you will then need to follow our returns procedure.

To cancel your order contact us by emailing orders@planetbong.co.uk or by calling 01926 425050 during our opening hours (10am – 4pm Monday to Saturday).

You can return goods within 7 days of receipt of delivery or collection for a refund or exchange. If you wish to return an item, you must email us to request a returns form. You must send us a completed returns form within 7 days of receiving your order and the email must include your order number. Please complete all fields as the information provided on this form is required to determine your eligibility for a refund, replacement or exchange. Planet Bong Ltd will refuse return requests if we have not received a returns form in the given time.

Complete & email to orders@planetbong.co.uk as an attachment, with ‘Return Request’ and your Order Number as the email subject.

- If a completed return form, has not been sent before an item has been returned then Planet Bong Limited will NOT be responsible for those items and you will not have the right to a refund. Any items sent without notification will be refused.

In the unlikely event that you do receive a faulty item, you must report it to Planet Bong Ltd within 7 days of receipt of goods. Any faults reported after this time will not be eligible for a refund. In the circumstance that a faulty item has been received, a full refund including delivery may be provided at Planet Bong Ltd's discretion.

All items must be returned in the same brand new unopened resalable condition that you received them. Planet Bong Ltd does not hold spare packaging for any of our items therefore the conditions that products are returned in is taken very seriously. You must keep all packaging for your item to be eligible for a refund. If you opted for us to remove your items from their packaging before shipping, they will not be eligible for a refund. This is explained when you select this shipping option for your order.

Conditions of all products within all orders are thoroughly checked and recorded before dispatching.

The rights to return the goods to us will not apply in the following circumstances:

- If the product had been opened, used, damaged, is missing any items, missing any original packaging or any of the packaging has been damaged including any card/display cards being damaged, bent or folded.

If a product is not returned in the same state that it left us, then it will not qualify for a refund.

Any items that have been returned and deemed by us to have any of the above faults or conditions will be not eligible for a refund. In this case you will be notified by email and you will have 30 days to arrange collection or make a payment for redelivery of your item(s). This cost of redelivery will be assessed depending on the item and will be at Planet Bong Ltd’s own discretion (this cannot be negotiated). If you choose not to agree to the price for redelivery you must organise your own pick up for the product/s in question. If you however do not respond/arrange collection for the returned item/s within 30 days then they will be destroyed.

We strongly recommend that when returning an item, customers use a tracked or recorded delivery service. Planet Bong Ltd is not responsible for any returned items until they have been received and you have had confirmation of us receiving them.

Once we have received the goods back and their condition has been checked and your refund eligibility confirmed, you will receive a full refund of the amount you paid. This refund will exclude the cost of delivery unless we deems ourselves responsible for the need to return. Planet Bong Ltd will refund the cost of returning goods to us, if we deem ourselves responsible for the need for the return.

Please be aware that any refund can take up to 14 days and will only be processed once the item/s have been returned, assessed by our staff and you have received a refund confirmation email from us.

REGISTRATION

To become a member of the Planet Bong Ltd community you must first register and choose a username and password. You can place orders without needing to register by selecting the guest account when prompted to log in.

Planet Bong Ltd reserves the right to cancel or suspend any accounts without notice and does not need to disclose the reason for doing so.

As a registered member you are accountable for all actions taken under that username and password and must use the site under your own username and password.
By becoming a registered member of www.planetbong.co.uk you become liable for the security and privacy of your username and password. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If you fear that anyone may have access to your account notify us and change your password immediately.

WEBSITE SERVICE

Due to the nature of internet service the website may have interruptions which are out of Planet Bong Ltd’s control.

-Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Whilst we cannot be held accountable for such instances, we will do our best to reduce the chances of such circumstances from happening.

Planet Bong Ltd will try to keep the website working normally and available 24 hours a day. However if there is any problems with access and functionality Planet Bong Ltd is not liable for any reason this may be, or for any time period, or time it may occur. This includes any faults with orders that may occur as a result of website functionality.

PRODUCT IMAGES

All images used on www.planetbong.co.uk are used with the permission of the copyright holder or Planet Bong Limited.

We try to keep all images used on this site up to date. However, these images are representations of the items only and are subject to change without notification by the manufacturers. Therefore products bought from this site may vary from the images shown.

Please be aware that although we strive to make sure that the colours represented on our website are as accurate as possible, the actual colours of products will vary and may change at the manufacturer’s discretion. Also be aware that colours can appear differently depending on the monitor used.

LICENCES

Under any circumstances you are not permitted to print and download or copy extracts from this website for your own use this is including:

-any images or graphics

-any text or documents

-and none of these above extracts can be modified and used.

All copyright and other intellectual property rights of the material on www.planetbong.co.uk are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website without our prior written permission. Planet Bong Limited keeps the indisputable right to deny copying or using any of the contents of our website/s.

LINKS TO AND FROM OTHER WEBSITES

Links provided on this website are purely included to be convenient for you as the customer. However, Planet Bong Limited is not responsible for the content or accessibility of these sites and therefore we do not endorse them. Once you have clicked a link on our site you will have done so at your own risk, Planet Bong Limited cannot be held liable.

If you would like to link to our site you must do so only on the following basis: (If you do not agree to the following terms then you do not have our permission to create a link. Also if you break any of these terms Planet Bong Limited has the right to take action which we deem appropriate)

-You must not alter any of our site including any text, images, documents, layout, design, logos, size.

-You do not imply we are endorsing any of your products or services.

-You cannot present any false information about our company any of our products or our site.

-You do not represent any relationship with our site

-You do not use any of our trademarks, graphics or images without written permission from Planet Bong Limited.

-The website you are linking to our site from must be owned by you.

You shall fully cover us for any loss or damage we may undergo or incur as a result of your breach of clause.

CUSTOMER COMMENTS & REVIEWS

Comments and reviews may be posted by users of this website, on certain material or products, which are under the discretion of www.planetbong.co.uk. The posts made by users (as either comments or reviews) may not be moderated, therefore the content of these posts is the sole responsibility of the poster and do not reflect the views or values of Planet Bong Limited.

It is prohibited to post any content that is illegal, abusive or obscene, infringing on property rights, threatening or slanderous or anything that contains viruses or any kind of spam. As a result any posts, comments or reviews of this nature may be deleted and action may be taken against those who have offended.

It is prohibited to impersonate any person or to provide any false information as to your identity as a user, including using a false email address.

DISCLAIMER

This site is for use by those aged 18 and over only.

Nothing sold by Planet Bong Limited is to be used to further illegal activity. By using our site and purchasing from us you are agreeing to these terms.

Section 6 of the UK Drugs Act 1971: IT IS ILLEGAL TO CULTIVATE ANY PLANT OF THE GENUS CANNABIS WITHIN THE UK WITHOUT A LICENCE FROM THE HOME OFFICE. Anyone offence committed contrary to this section may result in imprisonment, fine, or both. Cannabis Seeds are sold as souvenirs and for novelty use only. We will refuse sale to anyone who gives us reason to believe they have intentions to cultivate.

Any information provided within our website is for scientific reference only and is not be used to further illegal activity.

Planet Bong Limited aims to provide the correct information on this Website, however we cannot 100% guarantee the complete accuracy of the material on this Website. At any time we have the right to change material on this Website, including the products and prices described, without notice. Some material on this Website may be out of date, and we have no obligation to update such material.

According to the extent the law permits, material on this website is provided on the basis that no warranties, conditions and other terms or representations are provided. This covers the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill, with no limitation), which may have effect in relation to this Website, but for these terms and conditions.

LIABILITY

Planet Bong Limited (including all staff, directors and shareholders) excludes all responsibility and liability for any kind of loss or damage that may result to you or a third party. This includes, without limitation, any direct, indirect, punitive or consequential loss or damages in connection with this Website or in connection with the use, inability to use or the results of use of this Website. This also includes any websites that are linked to Planet Bong Limited or the material on such websites. This includes loss or damage due to viruses that may infect your computer equipment, software, data or account property whilst browsing or downloading from this website or those linked to Planet Bong Limited.

JURISDICTION AND GOVERNING LAW

These terms and conditions will be governed in accordance with English law and any disagreements arising in relation to these terms shall be subject to the exclusive jurisdiction of the English courts.

Planet Bong Limited does not warrant that any material or products on this Website are suitable or available for use outside the United Kingdom. From territories where its contents are illegal or unlawful, access to this website is prohibited. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you alone are responsible for compliance with local laws and jurisdiction.

MISCELLANEOUS

If any court of competent jurisdiction finds any provision of these terms and conditions to be invalid, this invalidity does not affect the legitimacy of the remaining provisions that will continue to have full authority.

The www.planetbong.co.uk website is operated by:

Planet Bong Limited, a company registered in England and Wales on 27th September 2002, whose registered office is at

118 Parade, Leamington Spa, Warwickshire, CV32 4AQ.

Our company registration number is 4547890.
Our VAT registration number is 800102218.


Planet Bong Limited recommends that you print and keep a copy of these Terms and Conditions for your own reference.

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